Effective Date: 1st July 2024
At Faysal Kaya LLC, we are committed to providing high-quality professional services and clear communication with our clients. Please read this Refund Policy carefully before engaging our services.
1. Services Offered
Faysal Kaya LLC provides professional services including, but not limited to:
- Business consulting
- Marketing and branding services
- Design and digital services
- Operational and strategic support
All services are delivered digitally or through professional consultation.
2. No Automatic Refunds
Due to the nature of professional and digital services:
- Payments are non-refundable once the service has started
- Time, expertise, and resources are allocated immediately upon confirmation
This policy applies whether the service is delivered fully or partially.
3. Refund Eligibility (Exceptional Cases)
Refunds may be considered only in the following situations:
- A duplicate payment was made in error
- A payment was processed incorrectly
- The service was not initiated at all
Any approved refund will be issued at our sole discretion after review.
4. Client Responsibility
Clients are responsible for:
- Providing accurate information and requirements
- Reviewing service descriptions before payment
- Communicating clearly and promptly during the service period
Failure to provide required information or cooperation does not qualify for a refund.
5. Chargebacks & Payment Disputes
We strongly encourage clients to contact us directly before initiating any chargeback or dispute.
Unauthorized chargebacks may result in:
- Suspension of services
- Permanent refusal of future services
All chargebacks are reviewed with full supporting documentation.
6. How to Request a Refund
If you believe your case qualifies for review, please contact us at:
📧 Email: support@faysalkaya.com
Include:
- Full name
- Payment reference
- Description of the issue
We aim to respond within 3–5 business days.
7. Policy Updates
We reserve the right to update or modify this Refund Policy at any time.
Any changes will be posted on this page with an updated effective date.